Delivery and returns

See below for information about the delivery & returns options in your country.

  • Standard Shipping
    €6.95
    Option for Nederland customers only.

NOTE: Subject to placing your order before specific cut-off times. Details available in checkout.

  • International shipping
    €20.50
    Only Belgium and Spain

NOTE: Subject to placing your order before specific cut-off times. Details available in checkout.

TERMS AND CONDITIONS

Please read these Terms and Conditions carefully before using www.muiscaxiu.com

Your access to and use of the online shop is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use our online shop.

By accessing or using Muiscaxiu.com you agree to these Terms.

Purchases

If you wish to purchase any product made available through Muiscaxiu.com, you may be asked to supply certain information relevant to your Purchase including, without limitation, your first and last names, your e-mail address, your postal address and phone number.

Content

You are allowed to share, link, and make available certain information like text, graphics, videos, or other material always crediting the source, in this case Muiscaxiu.com.

Links To Other Websites

Our Service may contain links to third ­party websites or services that are not owned or controlled by Muiscaxiu.com such as PayPal.comand others payment methods for checkout purposes.

Muiscaxiu.com has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Muiscaxiu.com shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

Shipping

Standard Shipping

We offer a € 6,95  flat rate standard delivery option for Nederland customers only. Please note that the Standard Shipping rate does not apply to others countries.

International Shipping

We offer a € 20,50 flat rate delivery option for international customers outside Nederland shipping to the following countries: Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, Portugal and United Kingdom. For International shipping to countries not included in this list, please contact us at info@muiscaxiu.com to request a shipping estimate to your country of delivery.

Returns and Refunds

If you are not entirely satisfied with your purchase, we’re here to help. To cancel an order before it’s shipped, please contact us via email tocancel@muiscaxiu.com or by phone to +31 within the 24 hours after placing your order. Please note that if the item has shipped, the order cannot be cancelled but you can return the item and request a refund (minus shipping costs).

You have 14 days calendar to return an item from the date you received it. To be eligible for a refund your item must be unused and in the same condition that you received it, and have the receipt or proof of purchase. To issue a return and request a refund, please contact us via email to returns@muiscaxiu.com or by phone +310636015451 for instructions.

We will inspect the returned item upon receipt and will notify you by email within 2 working days.  You will also receive a confirmation email once a credit has been issued to your credit card or directly to your bank account. Please note that the amount of days to receive the credit may vary depending on your card issuer’s policies.

Returns must be shipped to:

Muisca Xiu

Nootdorpse Landingslaan 352

2496 TC Den Haag 

Nederland

* Shipping costs for returning an item are covered by the customer.

In the event that you receive a defective item, please contact us to damage@muiscaxiu.com  be sure to send visual material (photos or videos) that support the claim within 24 hours after receiving the item. In this case, return shipping costs will be covered by www.muiscaxiu.com.

The items we sell at www.muiscaxiu.com are unique and cannot be exchanged, only returned and refunded. Should you like another product please start the shopping process again?

Modifications of Terms and Conditions

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide prior notice to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Contact Us

If you have any questions about these Terms, please contact us at info@muiscaxiu.com or by phone +310636015451

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